Return & Refund Policy
At Lilly Electronics, we are committed to ensuring your satisfaction with every purchase. If you are not completely satisfied with your order, we’re here to help. Please review our detailed Return & Refund Policy below.
Eligibility for Returns
Contact us within 30 calendar days from the date of delivery to request a return. Wait for our approval and return instructions before sending the item back.
Once approved, you have an additional 10 days to return the item.
This approved-return allowance may extend beyond 30 days from delivery. An item is not considered used solely because it is returned within that approved allowance after the initial 30-day contact window has elapsed.
Returned items must be unused and undamaged, in their original packaging, and include all components, accessories, and promotional items. You must provide a valid return tracking number, a detailed reason for the return, and the item’s custom label or order details.
All existing exclusions, buyer-paid return shipping requirements, and refund terms below remain applicable.
Return Conditions
To ensure a smooth return process, please adhere to the following guidelines:
- Original Packaging: All returned items must be in their original packaging, in unused and undamaged condition.
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Documentation: You must provide:
- A valid tracking number for the return shipment.
- A detailed reason for the return.
- The item’s custom label or order details.
- Complete Accessories: The product must include all components, accessories, and any promotional items that were part of the original purchase.
Refund Process
Once we receive the returned item and confirm it meets the return conditions:
- Once we receive the returned item, inspect it, and approve the return, we will issue a full refund of the item’s purchase price to your original payment method. Original shipping charges are non-refundable unless the item is defective, damaged during transit, or shipped incorrectly.
- Refunds will be issued to your original payment method.
Return Shipping Costs
- The buyer is responsible for return shipping costs.
- We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item without tracking.
Exceptions & Non-Refundable Items
We do not accept returns or issue refunds in the following cases:
- Items that are damaged, missing parts, or not in their original condition due to misuse or negligence.
- Items returned after the allowed return window.
- Digital products, customized items, or any other non-returnable products as specified at the time of purchase.
How to Initiate a Return
- Contact our customer support team at lilly.liu@lilly-electronics.com within the return period.
- Provide your order details, the reason for return, and any supporting documentation or photos if necessary.
- Await approval and instructions for returning the item.
Customer Support
For any questions or concerns regarding our Return & Refund Policy, please reach out to us at:
Lilly Electronics
Email: lilly.liu@lilly-electronics.com
Toll Free: +1 (888)-423-9527
China Headquarters: +86 27 6552 3920
Mobile / WhatsApp: +1 (306)-491-3558