Shipping policy
At Lilly Electronics, we strive to provide a seamless shopping experience, including reliable and efficient shipping services. Please review our Shipping Policy for detailed information about how we process and deliver your orders.
Order Processing
- Prompt Processing: All orders are processed and prepared for shipment within 24 hours of payment verification.
- Business Hours: Orders placed outside of our business hours, on weekends, or public holidays will be processed on the next business day.
Shipping Methods
We offer a variety of shipping options to suit your needs:
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Standard Shipping
- Orders are shipped via Registered Postal Air Mail, providing a cost-effective solution with tracking available for every shipment.
- Estimated delivery time varies based on the destination but typically ranges between 7–15 business days.
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Express Shipping
- For faster delivery, we offer express shipping options through trusted carriers such as FedEx, DHL, and UPS.
- Estimated delivery time for express shipments is usually 3–7 business days.
- Additional charges may apply for express shipping, depending on your location and order size.
Order Tracking
- Once your order is shipped, you will receive a confirmation email containing a tracking number. This allows you to monitor your shipment’s progress online until it reaches your doorstep.
Delivery Timeline
- Assistance checkpoint: If your order has not arrived after 15 business days from the date of payment, please contact us for assistance. This is an assistance checkpoint, not a separate delivery estimate or guarantee. Refer to Shipping Methods for the estimate applicable to your shipping method.
- Delivery times may vary due to factors beyond our control, such as customs delays, public holidays, or adverse weather conditions.
Customs and Duties
- International orders may be subject to customs duties, taxes, or import fees imposed by your country.
- These charges are the responsibility of the recipient and are not included in our product or shipping prices.
How to Contact Us
If you have any questions, concerns, or issues with your shipment, please don’t hesitate to get in touch:
- Email: lilly.liu@lilly-electronics.com
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Phone:
- Toll-Free (US & CA): +1 (888) 423-9527
- China (Office): +86-27-65523920
- Mobile / WhatsApp: +1 306 491 3558
Our Commitment
At Lilly Electronics, your satisfaction is our top priority. We are committed to ensuring your order is processed, shipped, and delivered promptly. Thank you for choosing us for your electronics needs!